Privacy Policy

Privacy Policy for Reconnected Youth, Last Updated: March 12, 2026

At Reconnected Youth, we are committed to protecting your privacy and being transparent about how we use your personal information. This policy explains what data we collect, why we collect it, and your rights under UK law.

1. Who We Are (Data Controller) Reconnected Youth is the "Data Controller" for the information collected on this website.

• Business Name: Reconnected Youth
• Email: info@reconnectedyouth.com

2. Information We Collect

We collect personal information that you provide directly to us when you interact with our website and store:

• Identity Data: Name, username, or similar identifier.
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Financial Data: Payment card details (processed securely via third-party providers like Stripe or PayPal).
• Transaction Data: Details about payments and products you have purchased from us.
• Technical Data: IP address, login data, browser type, and location.

3. How and Why We Use Your Data

Under the UK GDPR, we must have a "lawful basis" for processing your data:

• To Fulfill Your Order (Contract): We use your name, address, and payment details to process and deliver your purchases.
• To Improve Our Service (Legitimate Interest): We analyse browsing behaviour to improve our website and customer experience.
• Marketing (Consent): If you opt-in, we will send you newsletters about new products or initiatives. You can unsubscribe at any time.

4. How We Share Your Data

We do not sell your data. However, we share it with trusted third parties to run our business:

• Service Providers: Such as delivery couriers (e.g., Royal Mail, DPD) and IT/cloud service providers.
• Payment Processors: To handle secure transactions.
• Professional Advisers: Such as lawyers or accountants if legally required.

5. Data Retention

We only keep your personal data for as long as necessary to fulfill the purposes we collected it for, including any legal, accounting, or reporting requirements (typically 6-7 years for tax purposes).

6. Your Legal Rights

Under UK law, you have the following rights regarding your data:

• The Right to Access: Request a copy of the personal data we hold about you.
• The Right to Rectification: Ask us to correct inaccurate information.
• The Right to Erasure: Request that we delete your data ("right to be forgotten").
• The Right to Object: Object to our processing of your data for direct marketing.
• The Right to Data Portability: Request a transfer of your data to another service.

7. Cookies

Our website uses cookies to enhance your experience. You can manage your preferences through our Cookie Policy or your browser settings.

8. Contact the Regulator

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK's data protection authority https://ico.org.uk